FAQ

Our Products & Craftsmanship

What materials are used in Nialaya jewelry?

Our collection is founded on 925 Sterling Silver, known for its brilliant luster and durability. We complement this with bold materials like Ceramic Flatbeads and Stainless Steel for chains, ensuring every piece is built for both daily life and special occasions.

What styles do you specialize in?

We craft for layered narratives. Our signature styles include Chain Necklaces for stacking, Signet Rings, statement Earrings, and pioneering collections like Men’s Pearls. From Bangles and Pendants to Eyewear, each piece is designed to be a chapter in your evolving story.

Is your jewelry suitable for everyday wear?

Absolutely. Durability and timeless design are core to our philosophy. Our 925 Sterling Silver foundations and robust construction are meticulously crafted for longevity, meant to be worn and cherished as part of your personal capsule collection.

Ordering, Payment & Accounts

What payment methods do you accept?

We offer secure and seamless transactions through Visa, MasterCard, JCB, and PayPal.

Do you ship globally?

Yes, we empower a worldwide community. However, to ensure reliable service, deliveries to certain remote regions and parts of Asia may be subject to restrictions or extended timelines. Detailed information is provided at checkout.

Can I modify or cancel my order after placing it?

Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so we can only assist if your request is received before your order enters the preparation phase.

Shipping & Delivery

What are my shipping options and costs?

🚀 Standard Expedited Shipping: Via DHL or FedEx. Cost is $12.95 USD. After 1-2 day order processing, delivery takes 10-15 business days after dispatch. Ideal for the style-conscious seeking a balance of speed and value.

🎁 Free Standard Shipping: Via EMS. FREE on all orders over $50 USD. After 1-2 day order processing, delivery takes 15-25 business days after dispatch. Perfect for the value-driven shopper building a layered look.

How long does order processing take?

All orders are meticulously prepared at our hub within 1-2 business days before dispatch.

Can I track my order?

Yes. For both shipping methods, you will receive a tracking number to monitor your package every step of the way for complete peace of mind.

Returns & Exchanges

What is your return policy?

Your confidence is paramount. We offer a straightforward return policy within 15 days from the date of delivery. Items must be unworn, in original condition, with all tags and packaging intact.

How do I initiate a return?

Please contact our support team at [email protected] to initiate a return and receive instructions. This policy reflects the durable quality we instill in every piece—we craft for longevity, but respect your journey to find the perfect piece.

Are there any items that cannot be returned?

For health and safety reasons, Earrings (unless faulty) and any worn or damaged items cannot be accepted for return.

Care & Support

How should I care for my sterling silver jewelry?

To maintain its luster, store your silver jewelry in a cool, dry place, preferably in an anti-tarnish pouch. Gently clean with a specialized silver polishing cloth. Avoid exposure to harsh chemicals, perfumes, and prolonged moisture.

Who do I contact for other questions?

Our dedicated team is here to assist you. For any questions regarding your order, delivery, or our products, please email us at [email protected].