Welcome to Nialaya Jewelry Store. These Terms and Conditions govern your access to and use of our website nialayajewelry.com and your purchase of our handcrafted 925 Sterling Silver jewelry. By accessing our site or making a purchase, you agree to be bound by these terms. Please read them carefully.

Our Philosophy: At Nialaya, we craft identity, one piece at a time. Our terms are built on the same foundation of transparency, integrity, and care that defines every Signet Ring, Pearl Necklace, and Beaded Bracelet we create. This document outlines the mutual responsibilities that make our relationship with you, our valued customer, seamless and trustworthy.

1. Acceptance of Terms

By accessing, browsing, or purchasing from nialayajewelry.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns policy, and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. Website Use and Intellectual Property

2.1 User Obligations

You agree to use our website only for lawful purposes. You must not:

  • Use the site in any way that could damage, disable, or impair its functionality.
  • Attempt to gain unauthorized access to any part of the site, its systems, or other users’ accounts.
  • Use any automated system (e.g., bots, scrapers) to extract data from the site without our express permission.
  • Misrepresent your identity or provide false information.

2.2 Our Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, product designs (e.g., designs of our Men’s Pearls, Beaded Bracelets, Chain Necklaces), photographs, and software, is the property of Nialaya Jewelry Store or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

The names “Nialaya Jewelry Store,” our product collections, and our tagline “Crafting Identity, One Piece at a Time” are trademarks of our brand.

3. Products and Services Description

3.1 Product Characteristics

We specialize in handcrafted 925 Sterling Silver jewelry. Our collections include, but are not limited to:

  • Categories: Bangles, Bracelets (Beaded, Flatbead), Necklaces (Chain, Pearl, Pendant, Layers), Earrings, Rings (Signet, Men’s), Eyewear, Caps, and Men’s lines.
  • Material: Primary material is 925 Sterling Silver, often combined with pearls and other quality elements.
  • Craftsmanship: Each piece is handcrafted, reflecting a commitment to quality and detail. Slight variations may occur, making each item unique.

We strive to display product colors and details as accurately as possible via photography. However, slight variations may occur due to screen settings and the handmade nature of our items.

3.2 Services and Availability

We ship to a global community, excluding some remote areas in Asia and elsewhere. Our services, including shipping options and delivery timelines, are detailed in our Shipping & Returns Policy (incorporated herein by reference).

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. Our acceptance of your order occurs when we send you an order confirmation email. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud.

4.2 Pricing and Payment

  • All prices are listed in US Dollars (USD) unless otherwise stated.
  • We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
  • You authorize us to charge the total amount (product price + applicable shipping and taxes) to your selected payment method at the time of order confirmation.
  • Prices are subject to change without notice, but changes will not affect confirmed orders.

4.3 Shipping and Delivery

Order Processing: All orders are carefully prepared and inspected within 1-2 business days before dispatch.

Shipping Methods:

  • Standard Shipping: Via DHL or FedEx. Cost: $12.95. Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, via EMS. Estimated delivery: 15-25 business days after dispatch.

You are responsible for providing an accurate shipping address. We are not liable for delays or failures in delivery caused by incorrect addresses, customs procedures, or force majeure events.

5. User Responsibilities and Conduct

As a user and customer, you agree to:

  • Provide accurate, current, and complete information for your account and orders.
  • Maintain the confidentiality of your account credentials.
  • Comply with all applicable local laws regarding the online purchase and import of goods.
  • Be responsible for any customs duties, taxes, or fees levied by your country on your order.
  • Use the website and products in a manner consistent with their intended purpose.

6. Returns, Exchanges, and Refunds

Our detailed Returns & Exchanges Policy is an integral part of these Terms. Key points include:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, undamaged, and in original packaging with all tags and certificates.
  • Process: You must contact us at [email protected] to initiate a return and obtain a Return Authorization (RA) number.
  • Non-Returnable Items: For hygiene and custom work, pierced earrings, resized/custom rings, and any worn/altered items cannot be returned unless defective.
  • Refunds: Issued to the original payment method within 5-10 business days after approval. Original shipping fees are non-refundable.

Your satisfaction is our priority, and this policy is designed to be fair and respectful to both parties.

7. Limitation of Liability

Nialaya Jewelry Store and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use the site or our products.
  • Any unauthorized access to or alteration of your transmissions or data.
  • Any statements or conduct of any third party on the site.
  • Any delays or failures in delivery beyond our reasonable control.

Our total liability for any claim related to your purchase shall not exceed the total amount you paid for the specific product giving rise to the claim.

This limitation applies to the fullest extent permitted by law in your jurisdiction.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State where our company address is located (2388 Pineview Drive, PHOENIX, US 13135), without regard to its conflict of law provisions.

Any disputes shall first be attempted to be resolved through good-faith negotiation via our customer service. If unresolved, the dispute may be submitted to the competent courts in our jurisdiction.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes your acceptance of the new terms.

11. Contact Us

For questions regarding these Terms and Conditions, your orders, or our products, please contact us:

Nialaya Jewelry Store
Email: [email protected]
Address: 2388 Pineview Drive, PHOENIX, US 13135

We are committed to crafting not only beautiful jewelry but also your confidence in our service.

Crafting Identity, One Piece at a Time.